Shipping policy

Thank you for visiting and shopping at [Kusikay]. Below are the terms and conditions that make up our Shipping Policy.

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Processing Time

All orders are processed within [5-7 business days].
Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

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Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties, and Taxes

[Kusikay] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping—such as tariffs, taxes, or import duties—are the customer’s responsibility.

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Damages

[Kusikay] is not liable for products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier or our support team to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

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Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.